Claims made by mail for prizes of $600 and more:
For claims made by mail for prizes of $600 and more, you must submit a completed claim form. A copy of a valid ID and proof of Social Security number such as a photocopy of the winner’s Social Security card, pay stub, etc., must be included. The Tennessee Education Lottery Corporation is not responsible for tickets that are lost, damaged or delayed by the U.S. Postal Service or any other carrier. You can obtain a claim form at any Lottery retailer, by calling the Player Services Hotline, or by downloading the form.
Player Services Hotline is available Monday - Friday, 8:30 a.m. - 5:30 p.m. CT.
In the (615) and (629) area, dial 615-254-4946
In the (901) area, dial 466-4946
In the (865) area, dial 512-4946
In the (423) area, dial 939-7529
All other areas in Tennessee, dial 1-877-786-7529
Outside Tennessee, dial 615-254-4946