Claiming a Tennessee Lottery prize is simple. A winning ticket must be presented in order to receive your prize.

• Any prize with a value of less than $600, including free tickets, can be claimed at any participating retailer or Lottery district office or by mail (see below).



• Instant ticket prizes ranging from $600 to $199,999 must be claimed at any of the Tennessee Lottery's district offices including the Lottery's headquarters.



• Powerball prizes with a value less than $99,999 may be claimed at any of the Tennessee Lottery’s district offices, including the Lottery's headquarters.



• Powerball prizes with a value of $99,999 or above must be claimed at the Lottery headquarters in Nashville.



• All other Tennessee Lottery prizes with a value of $200,000 or above must be claimed at the Lottery’s headquarters in Nashville.



• Tickets for Powerball, LOTTO PLUS, PICK 5, CASH 4 and CASH 3 must be redeemed within 180 days of the drawing for which the ticket was purchased. Instant tickets must be redeemed within 90 days of the official end of game date.



• For claims over $599, you will be required to produce a valid ID to verify your name, current address, and Social Security number*.

* Social Security number must be specifically identified, otherwise two forms of identification to verify social security number will be required.

• Any Tennessee Lottery prize can be claimed by mail at the following address:
  
  Tennessee Lottery
  P.O. Box 280360
  Nashville, TN 37228
  
  

For claims made by mail for prizes less than $600 a claim form is not required.  If you are mailing your claim without a claim form, please sign back of ticket and include name and address either on the ticket or on a separate piece of paper.

Claims made by mail for prizes of $600 or above must be submitted on a completed claim form. A copy of a valid ID and proof of Social Security number such as a photocopy of the winner’s Social Security card, pay stub, etc., must be included. The Tennessee Education Lottery Corporation is not responsible for tickets which are lost, damaged or delayed by the U.S. Postal Service or any other carrier. You can obtain a claim form at any Lottery retailer* or by calling Player Services at (877) 7TN-PLAY (786-7529) or 254-4946 in the Nashville calling area. Outside of Tennessee, call 615-254-4946. (Choose option “0” to speak to a customer service representative.)

District Office Addresses:

West: 5266 Summer Avenue, #75, Memphis, 38122 Located in northeast Memphis in the Perimeter Shopping Center near the intersection of Interstates 40 and 240 Office hours for claiming prizes are 8:30 a.m.-5:00 p.m. Central Time Monday - Friday	MAP
SIGN your ticket at time of purchase. Check your ticket BEFORE leaving the store to make sure you have the correct ticket or replacement ticket. Consider checking online tickets yourself – it’s easy! Find winning numbers at www.tnlottery.com, via our player hotline at 1-877-786-7529 or in Nashville, at 615-254-4946, in major state newspapers, and at more than 4,700 retailer locations. When a Lottery retailer validates your ticket, watch the screen at the top of the terminal for important information. Listen while your ticket is validated. If your ticket is a winner, the terminal will play one of three musical tunes.   Ask your retailer for a copy of the validation receipt after cashing your ticket. All instant tickets must be claimed 90 days after the official end of game date. All online tickets must be claimed within 180 days after the drawing date on which the prize was won. The Tennessee Lottery is not liable for lost, stolen or damaged tickets. Visit the Tennessee Lottery’s website at www.tnlottery.com for additional claim information and for all the latest Lottery news!
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