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TN Lottery

IMPORTANT NOTICE

Beginning Monday, March 23, the Tennessee Lottery temporarily closed the Nashville Headquarters claim center and the claim centers at the district offices in Chattanooga, Knoxville and Memphis.

Players can claim prizes less than $600 at any of our retailer locations. Prizes of $600 or more can be claimed by mailing in the signed winning ticket with a completed claim form to P.O. Box 290636, Nashville, TN 37229-0636.

Players who win prizes of $50,000 or more can also call to schedule an appointment to come in and claim their prize at the Nashville Headquarters. Players should call (615) 324-6688 to make an appointment.

Reminder: All claims for drawing-style tickets must be made or postmarked (if mailed) within 180 days after the official winning draw date for that ticket and 90 days after the announced game end date for instant tickets.

FAQs

How do I claim a prize when claim centers are closed?

Prizes of $600 or more can be claimed by mailing in the signed winning ticket with a completed claim form to P.O. Box 290636, Nashville, TN 37229-0636.


What prize levels require a claim form?
Prizes of $600 or more require a claim form. For claims made by mail for prizes less than $600, a claim form is not required. Sign the back of the ticket. If you are mailing your claim without a claim form, include your name and address either on the ticket or on a separate piece of paper.

I won $50,000 or more. Can I come in to the Nashville Headquarters to claim my prize?
Yes. Players who win prizes of $50,000 or more can call to schedule an appointment to come in and claim their prize at the Nashville Headquarters. Players should call (615) 324-6688 to make an appointment.

How do I submit a prize claim of $600 or more by mail?

Sign the back of your ticket. For claims of $600 or more made by mail, you must submit a completed claim form. A copy of a valid ID and proof of Social Security number such as a photocopy of the winner’s Social Security* card, pay stub, etc., must be included. Other copied documents you could use are:


  • State-Issued Driver's License;
  • Voter's Registration Identification Card;
  • State-Issued Identification Card;
  • Military Identification Card;
  • Passport; or
  • Alien Registration Receipt Card.
*Social Security number must be on a computer-generated document, such as Social Security card, insurance card, pay stub or tax forms.

Mail the claim to:
Tennessee Education Lottery
P.O. Box 290636
Nashville, TN 37229-0636

Where do I find a claim form?

You can download a claim form here. Claim forms are also available at most retailer locations.

What documents do I need to claim my prize of $600 or more?
A signed ticket.
A completed claim form.
A copy of a valid ID and proof of Social Security number such as a photocopy of the winner’s Social Security card, pay stub, etc.

Should I send in my prize claim by registered mail?
It is encouraged to send your claim by registered mail. The Tennessee Education Lottery Corporation is not responsible for tickets that are lost, damaged or delayed by the U.S. Postal Service or any other carrier.

How do I find out when my prize might expire?
All mail-in claims for drawing-style tickets must be postmarked within 180 days after the official winning draw date for that ticket.

All mail-in claims for instant games must be postmarked within 90 days of the announced instant game end date. For a list of ended instant games, click here.

How long will it take to receive my prize?
It will take us additional time to process claims. We ask for your patience as we work to process your claims as quickly as possible.

Can I buy Lottery tickets on the internet or through a subscription?
No. Tennessee law requires that all Lottery tickets must be purchased in-person at a participating retailer, and tickets can only be purchased with cash.

How do I contact the Lottery if I have a question about my claim?

Please email us using the Contact Us form. Players can also call the Player Services Hotline.


Will the Lottery continue to have drawings?

Yes. All Tennessee Lottery drawings will continue as normal. For draw results, please click here or call our Player Services Hotline.